SERVICES
Global Business Strategy
As companies expand, many of them might consider moving into global markets. In order to operate globally, however, a company should consider creating a global strategy. It is imperative to solidify a comprehensive global strategy in order to benefit from the values the expansion can provide, such as increase sales, accessing new resources, fostering global brand awareness, lower labor costs, creating economies of scale, diversification of risk, increasing operational flexibility and much more. We can assist in defining your global business strategy
Sales and Business Development Strategy
Strategic Sales and Business Development aims to align business development processes and procedures with the company’s strategic business goals. The object is to acquire the ideal clients for the organization’s highest priority products and services, accomplished by measurable deliverables.
When a strategy is strong, suitable for the company’s goals, and is well implemented, it has the potential to drive high levels of growth and profitability for the business. It is critical to have a thorough understanding of the sales and business development strategies that yield the best results for your company, and how to go about embedding those into your business development plan. Let us help you develop your strategies that will yield attainable and predictable outcomes.
Supply Chain Management Strategy
A supply chain strategy is an overarching plan for the planning, design, execution, control and monitoring of supply chain activities. It guides efficient operations and brings about initiatives that deliver on key performance indicators. A supply chain strategy also documents what function handles each supply chain activity, as well as when collaboration is needed; what activities need to happen and when; and how performance is measured.
Supply chain strategy should clearly align to business goals, integrate the various supply chain activities and drive the entire supply chain forward. Effective supply chain strategies take a high-level, top-down approach to guide business direction. We have extensive experience in streamlining supply chain processes to deliver sustainable and repeatable outcomes.
Customer Success and Support Strategies
Whether you sell hardware, software, subscriptions, or services, the best way to secure a solid recurring revenue stream is to ensure that your customers achieve their desired business outcomes.
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Some fundamental pillars of customer success:
• Funding customer success
• The four phases of customer success maturity
• How to measure your progress
• Customer success metrics
• How to quantify the impact of your customer success organization
Setting up a Customer Success function within your organization might seem like a lot of work, but it is an incredibly valuable function that will ensure recurring revenue and profits for years to come. We believe customer success is a services motion with a sales result. By focusing on what your customers hope to achieve with your offers, you are proving your value to their businesses, which is becoming increasingly more important than providing products and services alone.
Whether you’re new to customer success, in the midst of building, scaling, and optimizing your customer success function, or running a mature customer success organization, RCG has the customer success experience you need to achieve the specific outcomes you want.
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Customer support is having a moment. In a highly competitive, digital-first world, providing your customers with responsive, relevant support is more important than ever.
Whether it’s over email, messaging, social media or the phone, being where your customers are and helping them solve their problems should be a first-rate priority for any business. Customer support was always important. But it’s now a key differentiator between companies, a top consideration for customers, and a profit-generating force in its own right.
Whether you’re a well-established firm or just starting to scale and grow, a successful customer support team can help attract new business, boost retention, and increase sales among your existing customer base.
We can help shape your support organization to best align with your customer needs.